When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:
- FedEx & USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact FedEx or USPS as Velocio does not have influence over shipping carriers.
- For USPS, make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call FedEx or USPS to file a claim. Thank you for understanding!
Check your door/mailbox for a note from FedEx or your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
Contact FedEx International or your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.