Not getting a perfect fit? Not psyched about the color? Wanting to make a return? Our Return Center is designed to provide a refund of the purchase price of your item within 30-days of receipt. Please note:
- Items must be returned clean. Any items received that are not clean will not be processed, and will be sent back to the customer.
- While our Signature Guarantee allows you to try your items for 30 days, we'd greatly appreciate that you return your items in new condition, with tags and packaging whenever possible so that they can be restocked.
- All items marked as FINAL SALE are not eligible for refunds, however we will accept returned FINAL SALE items for store credit.
Velocio does not offer direct exchanges. Please return your item for store credit or original payment refund and place a new order. For credit returns, credit will be provided immediately to facilitate faster re-orders. Velocio retains the right to pursue payment for items not returned within 28 days of credit being provided.
CLICK HERE to use our returns center. You can initiate a return with your original order number (on your packing slip and in transaction emails) and the shipping postal code. If you have any trouble with this process, please don’t hesitate to open a ticket.
Non-US Customers: Please ensure to ship packages back to us via a trackable method as Velocio is not responsible for items lost in transit.