The Velocio Signature Guarantee
The Velocio Signature Guarantee underscores our mission to create a better cycling experience. We believe that riding in our gear is the best proof of our commitment to quality and performance. Therefore, we stand behind everything we make. Try any of our products for 30 days to ensure it meets your needs. Wear it. Ride in it. Wash it. We believe it will provide a better riding experience. If you are not 100% satisfied with your Velocio product, you may return it within 30 days of receiving the product. The Velocio Signature Guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. Please see our return policy for a full list of requirements, exceptions and repair service.
CLICK HERE to start a return. You can initiate a return with your original order number (on your packing slip and in transaction emails) and the shipping postal code. If you have any trouble with this process, please don’t hesitate to open a ticket.
Non-US Customers: Please ensure to ship packages back to us via a trackable method as Velocio is not responsible for items lost in transit.
- Items must be returned clean. If you have tried on, worn or ridden in the products, they must be washed and cleaned. Any items received that are not clean will not be processed, and will be sent back to the customer.
- Whenever possible, please include all original packaging when making a return, including hangtags and garment bio bag.
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage or staining) are not covered.
- The Signature Guarantee is not intended to cover accidental or crash damage. This is covered by our repairs service. Please see our Repair Service page HERE.
- Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily-worn.
- Items marked as FINAL SALE are not eligible for refunds, however we will accept returned FINAL SALE items for store credit.
- Face masks and Bivo Bottles are not returnable.
- Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies).
- Velocio reserves the right to change or cancel this offer at any time.
Velocio does not offer direct exchanges. Please return your item for store credit or original payment refund and place a new order. For credit returns, credit will be provided immediately to facilitate faster re-orders. Velocio retains the right to pursue payment for items not returned within 28 days of credit being provided.